Troubleshooting In-App Purchase and Standalone App Issues

NOTE: Make sure that you are running AudioTools 9.1 or later, as earlier versions cannot restore or validate in-app purchases.

AudioTools uses a system of in-app purchases as the mechanism to add modules to the basic app. This system works well, as Apple keeps track of all of the purchases and they carry forward to new or additional iOS devices that you may purchase later, but some situations can cause confusion and may result in accidental double purchases. This document is meant to try to prevent that occurrence.

Note: In-app purchases are not eligible as part of the Apple Family Sharing program.

In addition, we offer some modules that appear as in-app purchases as standalone apps. These include:

  • Smaart Spectrum
  • Transfer Function
  • SPL Graph
  • SPL Pro
  • Impulse Response
  • STIPA
  • Dual SPL Traffic Light

These apps, if purchased, will unlock the matching in-app purchase in AudioTools, after the standalone app has been run once. 

Important: Buying an in-app purchase will NOT also allow you to also download the standalone app. Apple does not provide for that.

Reinstalling or Moving AudioTools

Sometimes you may have a need to reinstall AudioTools, either because you have wiped your device and are reinstalling all of your apps, or perhaps you have purchased a new iOS device. 

Since Apple tracks all of your purchases, including music, videos, books, and apps (including in-app purchases within an app), in most cases all you have to do to get all of your functionality back is:

  • On your new iOS device, login to the account tha was used to originally purchase AudioTools, in the Settings app, on the iTunes & App Store page.
  • Download AudioTools from the iTunes App Store.
  • Go to the Support menu in AudioTools, and run the “Restore Purchases” function.

Note that you must be logged into the same iTunes account that you originally used to buy AudioTools and the in-app purchases, or this won’t work.

Apple does not have a limit (at least none that we can identify) on the number of iOS devices that you can install an app on, so feel free to buy new iOS devices, knowing that your software investment will move with you.

Reciept Validation Errors

After the in-app purchase is complete, the final step is to validate the receipt received from Apple. This involves sending it to our server, at studiosixdigital.com, and receiving confirmation back from our server. For this to work, the iOS device must have access to http://www.studiosixdigital.com. Some WiFi routers may block access to this URL, for example if there is a firewall installed. Check for a firewall, or try this on another WiFi network. It's also possible that our ISP could be down, although we rarely see this as an issue.

Another thing that we have seen is if the iOS device calendar is set anything other than Gregorian, the process may fail. You can change it to Gregorian to complete the process and change it back, if that is the issue. The calendar setting can be found on the iOS device Settings app, under General->Language & Region->Calendar.

You can repeat the in-app purchase as many times as you need to in order to get this process to work, and you will not be charged again by Apple.

Family Sharing

Although our apps are available through fmaily sharing, Apple does not support sharing of in-app purchases. To work around this, just temporarily login to the account that was used to originally purchase AudioTools in the iOS device settings, on the iTunes and App Store page. Then open AudioTools and run Restore Purchases from the Support menu. Once they have all loaded, you can switch back to a different iTunes App Store account.

What If You Are Double Charged?

In some cases even with your best intentions, you may end up paying twice for an app. If this happens, you will have to contact iTunes Support, to request a refund. They may initially say that it is not possible, but in fact they give refunds often for honest mistakes. Keep insisting, and don’t let them send you back to us, there is nothing we can do to refund money.

What To Do If You Are Still Stuck

Here are some things to check:

  • Make sure that you are logged into the same iTunes account that you used to make your purchases. Note that Apple does not provide for moving purchases to a new account.
  • Try to use the “Restore Purchases” function on the Support menu in AudioTools.
  • If all else fails, email us using the form in the app, or on the website, and explain the problem. Sometimes we will see something that you can do to correct the issue.